Refund and Return Policy

This policy outlines our procedures for returns and refunds. By purchasing from DANI Loudspeaker, you agree to these terms.

1. Return Eligibility:

Items are eligible for return within 14 days of delivery, provided they are in their original condition, including original packaging, manuals, and accessories. Items must be undamaged and show no signs of use. We reserve the right to refuse returns that do not meet these conditions. Shipping costs for returned items are the responsibility of the customer unless the return is due to our error (e.g., damaged or incorrect item received).

2. Initiating a Return:

To initiate a return, please contact us within 14 days of delivery at [email protected] (or your preferred contact method listed on our website) with your order number and reason for return. We will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning the item. Items returned without an RMA number will not be processed.

3. Shipping Returned Items:

You are responsible for the cost and safe packaging of returning the item to our address: 729 W A St, Lincoln, NE 68522. We recommend using a trackable shipping method, as we are not responsible for lost or damaged packages during return shipping.

4. Processing Refunds:

Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method. Please allow +1 402 476 7862 business days for the refund to appear in your account. This timeframe may vary depending on your financial institution.

5. Non-Refundable Items:

Items that are damaged due to customer misuse or negligence are not eligible for refund or return. This includes damage caused by improper installation, exposure to extreme conditions, or unauthorized modifications.

6. Faulty Items:

If you receive a faulty or damaged item, please contact us immediately with photographic evidence. We will arrange for a replacement or refund, covering return shipping costs in such cases.

7. Exceptions:

We reserve the right to make exceptions to this policy on a case-by-case basis. Contact us to discuss any special circumstances.

8. Contact Us:

For questions or concerns regarding returns and refunds, please contact us at [email protected] or phone number: +1 402 476 7862